DELIVERY AND RETURNS
Enjoy the convenience of having your order delivered directly to your door
Pay cash or cheque on delivery or you can choose PayPal
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Standard deliveries directly to your door are charged at a flat rate of €5 all over Cyprus.
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Or pick up your order from the nearest ACS Service Point at a flat rate of €3. Choose at Checkout.
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We also accept phone orders. In this case you will have to provide us with your name, address for delivery and a telephone number. You will pay at delivery.
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ID identification and signature must be provided at delivery.
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Enjoy FREE DELIVERY for orders of and over €90.
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Door to door delivery is handled only inside the delivery area limits of ACS. Shipments with address beyond this area can be picked up from the nearest ACS Service Point.
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All deliveries will be done through ACS courier.
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Please be informed that your name, address and phone number will be forwarded to the courier provider in order to enable delivery.
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Please note we only deliver within Cyprus. For any international orders please call 96 212881 or e-mail to info@pellamar.com.cy in order to arrange the delivery.
Delivery time frames
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Delivery time frames for standard delivery depend on your delivery address and the selected delivery option.
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Standard delivery takes 2-3 working days.
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Standard delivery takes place during office hours and we cannot advise the exact date, or time, for the delivery.
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There are no standard deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
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Please note that during high volume sales periods we reserve the right to extend the delivery time frames. Delivery might then take 4-5 working days.
Returns
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For health and safety reasons we can only accept returns of products that are not opened and they are closed, unused and sealed in their original case.
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Please note that some items do not have a safety membrane and those products cannot be exchanged or returned.
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For the products that are sealed, unused and still in their original cover, you can return them within 14 days from the date of the purchase for a full refund.
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Please note that you will have to physically return the product in order to claim a refund.
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You are responsible for any costs associated with returning the item to us.
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We reserve the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed.