DELIVERY AND RETURNS

Enjoy the convenience of having your order delivered directly to your door

Pay cash or cheque on delivery or you can choose PayPal 

  • Standard deliveries directly to your door are charged at a flat rate of €5 all over Cyprus.

  • Or pick up your order from the nearest ACS Service Point at a flat rate of €3. Choose at Checkout. 

  • We also accept phone orders. In this case you will have to provide us with your name, address for delivery and a telephone number. You will pay at delivery.

  • ID identification and signature must be provided at delivery. 

  • Enjoy FREE DELIVERY for orders of and over €90.

  • Door to door delivery is handled only inside the delivery area limits of ACS. Shipments with address beyond this area can be picked up from the nearest ACS Service Point.

  • All deliveries will be done through ACS courier.

  • Please be informed that your name, address and phone number will be forwarded to the courier provider in order to enable delivery.

  • Please note we only deliver within Cyprus. For any international orders please call 96 212881 or e-mail to info@pellamar.com.cy in order to arrange the delivery. 

Delivery time frames

  • Delivery time frames for standard delivery depend on your delivery address and the selected delivery option.

  • Standard delivery takes 2-3 working days.

  • Standard delivery takes place during office hours and we cannot advise the exact date, or time, for the delivery.

  • There are no standard deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

  • Please note that during high volume sales periods we reserve the right to extend the delivery time frames. Delivery might then take 4-5 working days.

Returns

  • For health and safety reasons we can only accept returns of products that are not opened and they are closed, unused and sealed in their original case.

  • Please note that some items do not have a safety membrane and those products cannot be exchanged or returned.

  • For the products that are sealed, unused and still in their original cover,  you can return them within 14 days from the date of the purchase for a full refund. 

  • Please note that you will have to physically return the product in order to claim a refund.

  • You are responsible for any costs associated with returning the item to us.

  • We reserve the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed.

Natural dermatocosmetics with sapropelic mud extract, natural products for face care, body care, therapy, hair and oral care.

INFORMATION

MY ACCOUNT

CONTACT US

9 Theotoki, 51, 1055 Nicosia, Cyprus

96 212 881 / Monday - Friday: 9am - 5pm    

info@pellamar.com.cy

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