DELIVERY AND RETURNS

​

Enjoy the convenience of having your order delivered directly to your door

​

Pay cash or cheque on delivery or you can choose PayPal 

​

• Standard deliveries directly to your door are charged at a flat rate of €5 all over Cyprus.

• Or pick up your order from the nearest ACS Service Point at a flat rate of €3. Choose at Checkout. 

• We also accept phone orders. In this case you will have to provide us with your name, address for delivery and a telephone number. You will pay at delivery.

• ID identification and signature must be provided at delivery. 

• Enjoy FREE DELIVERY for orders of and over €90.

• Door to door delivery is handled only inside the delivery area limits of ACS. Shipments with address beyond this area can be picked up from the nearest ACS Service Point.

• All deliveries will be done through ACS courier.

• Please be informed that your name, address and phone number will be forwarded to the courier provider in order to enable delivery.

• Please note we only deliver within Cyprus. For any international orders please call 96 212881 or e-mail to info@pellamar.com.cy in order to arrange the delivery. 

​

Delivery time frames

​

• Delivery time frames for standard delivery depend on your delivery address and the selected delivery option.

• Standard delivery takes 2-3 working days.

• Standard delivery takes place during office hours and we cannot advise the exact date, or time, for the delivery.

• There are no standard deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.

• Please note that during high volume sales periods we reserve the right to extend the delivery time frames. Delivery might then take 4-5 working days.

​

Returns

​

• For health and safety reasons we can only accept returns of products that are not opened and they are closed, unused and sealed in their original case.

• Please note that some items do not have a safety membrane and those products cannot be exchanged or returned.

• For the products that are sealed, unused and still in their original cover,  you can return them within 14 days from the date of the purchase for a full refund. 

• Please note that you will have to physically return the product in order to claim a refund.

• You are responsible for any costs associated with returning the item to us.

• We reserve the right not to refund a returned product if the product is returned without its original protective packaging and not safely packed.