PRIVACY POLICY

Last updated on 25.03.2019.

At Pellamar Cyprus we recognise that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously.

This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

Please take the time to read and understand this Notice.

 

Table of Contents

  • This Privacy Notice

  • Who is responsible for your Personal Information?

  • What information we collect and how?

  • When do we collect Personal Information from you?

  • How do we use your Personal Information?

  • Sharing your Personal Information

  • How to withdraw your consent

  • Accuracy of your Personal Information

  • Your rights

  • Effective date and changes to this Privacy Notice

  • How do we keep your Personal Information secure?

  • Communication & Marketing

  • Cookies

  • Retention of Personal Information

  • Children

  • No Error Free Performance

  • How to contact us

1. This Privacy Notice

1.1 In this Privacy Notice, "we", "our", "us", "ours" means Pellamar Cyprus / Cosmina Popa and "you", "your", "yours" means you the individual.

1.2 This Privacy Notice explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy. It also sets out your rights in relation to your personal information.

1.3 This Privacy Notice supplements any relevant online Terms and Conditions of Sale, Terms of Use or other notices about the use of your personal information.

2.Who is responsible for your Personal Information?

2.1 We are Pellamar Cyprus (managed by Cosmina Popa), with our headquarters at 9 Theotoki, 51, 1055 Nicosia, Cyprus. For the purposes of applicable data protection laws, we are the "data controller". "Data controller" is a legal term used to describe the person or entity that controls the way your personal information is processed. If you have a query about the use of your personal information you may contact the Data Protection Officer by using the contact information at the end of this Privacy Notice.

2.2 By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.

3. What information we collect and how?

We collect and use several types of information from and about users of our Website, including information by which you may be personally identified and that is defined as personal data or personally identifiable information under applicable law (“Personal Information”), such as your first and last name, e-mail address, billing information, passwords, telephone number, or other (online) contact information. Depending on how you use our Website and services, such Personal Information includes information that allows drawing conclusions about your shopping preferences.

Categories of Personal Information we collect and use on or through our Website include:

  • Information that you provide by filling in forms on our Website, in particular at the time of registering to use our Website, subscribing to our service, posting material, taking part in surveys for research purposes or requesting further services.

  • We also collect Personal Information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

  • Records and copies of your correspondence (including e-mail addresses), if you contact us.

  • Details of transactions you carry out through our Website, if any, and of the fulfillment of your orders.

  • When you access our Website from a mobile device like a tablet or phone, we receive information about your location, your device, including one or more unique identifiers for your device, and your mobile carrier. We use this information to provide you with location-based services, such as advertising and other personalized content. Most devices allow you to turn off location services.

  • We also collect information automatically, for example, by the use of "cookies", as outlined below, and we obtain certain types of information when your web browser accesses our Website or advertisements and other content served by or on behalf of Pellamar Cyprus on other websites.

  • We do not require you to provide us with any financial information before placing an order through our Website.

4.When do we collect Personal Information from you?

4.1 We receive personal information from you through the internet (such as via our information or selling web sites or via our mailing list or on social media).

4.2 We also receive communications from you via post, email, phone, or text messaging on your mobile phone. Such communications may involve giving to you, as well as receiving information from you.

4.3 Here are some examples of how you may provide personal information to us:

(a) sending us e-mails and text messages

(b) interacting with us on social media platforms (for example, when liking or commenting on our posts)

(c) adding products to your basket on our website

(d) talking to us over the telephone

(e) registering accounts on our website (for example, when giving us your contact details and your preferences or interests).

4.4 We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.

4.5 Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may typically collect the following personal information from or in relation to you:

(a) name

(b) address

(c) phone number(s)

(d) date of birth

(e) e-mail address

(i) merchandise category preferences

5.How do we use your Personal Information?

5.1 We collect your personal information for the following purposes:

Why might we use your                  How do we use your                    ​   What is the legal basis for

personal information?                     personal information                      us to process your personal

                                                          for this purpose?                             inform          

to process your payments              We may need to process                Processing your personal

and protect you against                  your personal information              information to keep your

fraudulent transactions                   to keep your payment                     payments secure is

                                                          information safe and protect          necessary for the performance

                                                          you against fraudulent                    of our contract with you

                                                          transactions.

to protect Pellamar Cyprus            We may need to process                It is in our legitimate

against fraudulent                           your personal information              interests to process

transactions, and for our                 to protect Pellamar Cyprus            personal information to

profit protection purposes             against fraudulent                           protect Pellamar Cyprus

                                                          transactions, and for our                against fraudulent transactions,

                                                          profit protection purposes.            and for our profit protection

                                                                                                                    purposes.

 

to ensure that content from           We may at times use your               As appropriate, we will ask

our website is presented in            personal information (such             for your consent to the use

the most effective manner             as your IP address) to                      of cookies before processing. 

for you and for your                        measure the use of our

computer                                         website by you and assess

                                                          the effectiveness of our

                                                          website and improve the

                                                          content of our website.

to provide you with goods             We may need to use your               Using your personal

and services                                     personal information to                  information in this way is

                                                          perform our obligations                 necessary for us to perform

                                                          under a contract with you               our statutory and / or 

                                                          (e.g. where you have                       contractual obligations to you.

                                                          purchased a product

                                                          from us).

to direct market to you, with          We will need to use your                It is in our legitimate   

your permission                               contact information (e.g.                interests to process

                                                          your e-mail address, postal            personal information to

                                                          address, or telephone                    develop, enhance, market

                                                          number) to provide you with         and provide products and 

                                                          information you have                      services to you.

                                                          requested or which we feel

                                                          may interest you.

to enable you to participate           We will need to use your                Using your personal

in promotions and                           contact information (e.g.                information in this way is 

competitions                                    your e-mail address, your               necessary for us to perform

                                                          telephone number, or postal         our statutory and /or

                                                          address) to make sure you             contractual obligations to you.

                                                          receive all the benefits that

                                                          you are entitled to.

 

to process exchanges or                We will need to use your                Using your personal

product returns                                personal information to                 information in this way is

                                                          perform our obligations                 necessary for us to perform

                                                          under a contract with you              our statutory and / or

                                                          (e.g. where you have                      contractual obligations to you.

                                                          purchased a product from

                                                          us and wish to receive an

                                                          exchange or return).

 

to gather feedback from you         We may collect your                       It is in our legitimate

                                                          personal information when            interests to process

                                                          we gather feedback from               personal information to

                                                          you about our products,                develop and enhance our

                                                          websites, mobile apps and            products and services.

                                                          other activities.

to respond to requests or               We will need to use your               Using your personal
complaints                                       personal information to                  information in this way is

                                                          respond to requests or                   necessary for us to perform

                                                          complaints that you submit            our statutory and / or

                                                          to us.                                                 contractual obligations to you.

5.2 Generally, we store your personal information for as long as necessary in order to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt in to receive marketing communications from us we will retain your personal information as long as necessary (for the purposes of direct marketing to you) unless you withdraw your consent to or unsubscribe from marketing materials. If you would like to withdraw your consent or unsubscribe to marketing communications please contact us in the manner indicated in the relevant communication.

5.3 We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information in order to comply with regulatory obligations such as if you have an adverse reaction to our products.

6. Sharing your Personal Information

6.1 We will not disclose information about our Clients to third parties, except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, performing payments, carrying out credit and other security checks. We will only otherwise disclose your information where we have your express permission or we are obliged by the law to do so..

6.2 We may use other carefully selected companies, agents, or contractors to perform services on our behalf or to assist us with the provision of services to you. Your personal information can also be used / processed and forwarded to other companies external to us in order to better serve you. For example, when you are ordering a product from the internet or by phone, we may need to forward this information to the courier company in order to deliver the products to you.

6.3 Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in the relevant communication.

6.4 We will only use your personal information for a purpose that has been specified, as appropriate, prior to its use or where the processing of your personal information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or processing is necessary for other legal purposes.

6.5 We may also disclose your personal information to third parties:

  • if Pellamar Cyprus or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or

  • as part of the planning or review for a potential merger, acquisition or transfer of assets.

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect our rights, property, or safety, our customers, suppliers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7.How to withdraw your consent

7.1 At any time, you can withdraw your consent to the collection, use or disclosure, or otherwise processing of your personal information by (i) contacting us using the details set out at the end of this page, or (ii) writing to us in the prescribed manner (whether by email or post, or by text messaging etc.), as specified in our communications to you. If you have any concerns in relation to the unsubscribe functionality that we make available to you, please contact us using the details set out at the end of this page.

7.2 If you opted in to receiving marketing communications from us when you became a member and choose to end your membership, we will not take this to imply an automatic request to unsubscribe or withdraw your consent, and we will assume that we have your continued consent to direct market to you, unless you specifically unsubscribe or withdraw your consent to receiving marketing communications.

7.3 If at any point we decide that we wish to use your personal information for any purpose other than, or in addition to the purpose(s) listed in this Privacy Notice or that stated at the time your personal information was collected (or a purpose compatible with the original purpose), we will notify you. To the extent that your consent is legally required we will only proceed with such use if we receive your consent with respect to such additional purposes.

8.Accuracy of your Personal Information

8.1 We keep personal information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.

8.2 You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.

9.Your rights

9.1 You have the right to:

(a) access your personal information

(b) request rectification of your personal information

(c) request portability of your personal information

(d) request restriction of processing of your personal information

(e) object to the processing of your personal information

(f) request erasure of your personal information and

(g) if you have provided your consent to the processing of your personal information, you have the right to withdrawn your consent at any time.

9.2 If you believe that your rights have been breached or that your personal information has been compromised, you have the right to request that we remedy the situation. If you would like to exercise your rights, please contact us using the contact information below.

9.3 We commit to investigating all complaints and will take appropriate necessary measures to resolve matters of concern, including, if necessary, amending our policies and practices.

9.4 If you do not receive a satisfactory answer from us, you have the right to make a complaint to the competent supervisory authority.

10.Effective date and changes to this Privacy Notice

10.1 This Privacy Notice was last updated on 25 March 2019.

10.2 We may modify or revise our privacy policy from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most up-to-date version found at https://www,pellamar.com.cy/, so you are aware of any changes, as these are binding on you.

If we change anything in our privacy policy, the date of change will be reflected in the “last modified date”. You agree that you will periodically review this privacy policy and refresh the page when doing so. You agree to note the date of the last revision to our privacy policy. If the “last modified” date is unchanged from the last time you reviewed our privacy policy, then it is unchanged. On the other hand, if the date has changed, then there have been changes, and you agree to re-review our privacy policy, and you agree to the new ones. By continuing to use the Website subsequent to us making available an amended version of our privacy policy in a way that you can easily take notice of it, you thereby consent to such amendment.

11.How do we keep your Personal Information secure?

11.1 We protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the personal information, regardless of the format in which it is held.

11.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

11.3 Payments made via PayPal are processed in a secure environment using software provided by third party providers.

11.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

11.5 No method of collection, storage or disclosure is 100% secure, so we cannot guarantee its absolute security. It is important for you to protect against unauthorised access to your password and to your computer or mobile. Be sure to sign off your account when you have finished using it.

12. Communication & Marketing

12.1 If you have placed an order on our Site, we may contact you with essential service messages to keep you updated on the status of your order. In addition to these essential service messages, we may occasionally update you on products, news and special offers available on our Site via e-mail, post and telephone. You will also be given the opportunity to receive such communications from us when you register with us.

12.2 You have the option to opt-out of receiving marketing communications from us and/or selected third parties by emailing info@pellamar.com.cy. Or you may click on the Unsubscribe link in any email communications which you may receive and follow the instructions provided.

12.3 When you communicate with us (via email, phone, through the Site or otherwise), we may maintain a record of your communication (including call recordings).

13. Cookies

 

13.1 A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. Cookies are used on our Site in order to offer our users a more customized browsing experience and can be divided into 3 types, as outlined below.

       Category 1: Strictly Necessary Cookies

      These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

       Category 2: Performance Cookies

       This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve, areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never show personal details from which your individual identity can be established.

       Category 3: Functionality Cookies

       These remember choices you make such as language. They can then be used to provide you with an experience more appropriate with your selections and make your visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.

13.2 You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings, but doing so may affect your use of our web site, for example your ability to access certain features of the site or to engage in transactions and tailored advertising.

13.3 Please also read the information on our Cookies page, as it contains detailed information about the cookies used by our Website.

14. Retention of Personal Information

14.1 To the extent we have collected your Personal Data for purposes of provision of services, customer management, and customisation of content, we keep your Personal Information for as long as you have an account with the Website, and as needed to provide you with our respective services.


14.2 If you delete your account, or if your account is closed for any reason or visit our Website, we retain your information to the extent this should be necessary to comply with having legal, auditing or accounting obligations or it is in our archive system and cannot be separated from other information. Where possible, your Personal Information will be anonymized.


14.3 Personal Information used for functionality and security purposes will be stored as long as necessary to ensure the proper operation and the security of our Website and services.


14.4 Personal Information used for analytics purposes will be stored as long as necessary to analyse the usage of our Website and services.


14.5 The period for which we keep your Personal Information that is necessary for compliance and legal enforcement purposes varies and depend on the nature of our legal obligations and claims in the individual case.

15.Children

15.1 Unless otherwise indicated, our website is not directed towards children. The products that we offer for sale on our website are intended for purchase by adults only. We do not intentionally collect any personal information from children. If it comes to our attention that a child is on the other hand we will delete his/her information immediately. Children vising our site should be accompanied by an adult offering a parental confirmation that the kid is ok to use the site. If you are an under legal age minor yourself reading this, you are kindly asked not to send us any personal information.

16. No Error Free Performance

We do not guarantee error-free performance under this privacy policy. We will use reasonable efforts to comply with this privacy policy and will take prompt corrective action when we learn of any failure to comply with our privacy policy. We shall not be liable for any incidental, consequential or punitive damages relating to this privacy policy.

17.How to contact us

17.1 If there are any questions or concerns regarding this Privacy Notice or the data collection practices outlined herein, please contact us as follows:

(a) By Email: info@pellamar.com.cy

(b) By Mail: 9 Theotoki, 51, 1055 Agios Antonios, Nicosia, Cyprus

17.2 You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.

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CONTACT US

9 Theotoki, 51, 1055 Nicosia, Cyprus

96 212 881 / Monday - Friday: 9am - 5pm    

info@pellamar.com.cy

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